Share the Metalbird love: We’ll give you a unique $10 code for your friends and family – if they buy a Metalbird, you’ll get $10 for each purchase!
Why isn’t my referral code working when I checkout?
Referral codes can only be used once per referral.
Does the $4.95 flat shipping apply to international orders?
Unfortunately, no. Our flat rate only applies to domestic orders.
Does my tier status expire?
Do points ever expire?
can you redeem your points for less than $10?
$10 is the minimum you can redeem, then intervals of $10 are redeemable
I SPENT OVER $200 PREVIOUSLY, CAN I REDEEM POINTS FROM THESE PURCHASES?
Unfortunately, no. Only orders that were placed on or after the 1st of February 2022 are eligible for points.
Why does my account not reflect my new tier status?
As soon as you hit 300 points, you’re automatically entered into our Golden Goose Flock and grab all the perks that come with it.
Can I use my rewards during discounted offers or sales?
Unfortunately no. You cannot double stack promo codes with reward points.
How do I login and check the balance of my rewards and tier status?
To check your balance and determine your tier status, simply head to the rewards page here: US Loyalty Page Alternatively, you can access your rewards through your account profile.
I can’t log into my account. What do I do?
Not to worry! You can either reset your password by clicking ‘forgot password’ or if you’re still having troubles, please send us an email on email@example.com and we’ll be happy to help!
How do I make a referral?
Simply scroll to the referral section of our Loyalty Home Page, enter your friends email address and that’s it! Once your friend makes a purchase, you will be rewarded with points after the purchase has been made.
Do I need to have a rewards account to refer a friend?
Yep! Referral rewards are for our Loyalty Customers Only.
How do I apply a referral discount to my cart?
Simply enter in your unique code in the box before checkout that says: “discount code or gift voucher.” Then click “apply”