Privacy Policy – Metalbird USA, LLC

Last updated: July 2025

At Metalbird USA, LLC (“we”, “us”, “our”), we believe in transparency and trust. This Privacy Policy explains how we collect, use, share, and protect your personal information - and what your rights are.

This policy is written to comply with all applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and CalOPPA, and it’s designed to be clear, respectful, and easy to understand.

1. Who We Are

Metalbird USA, LLC
3527 S. Federal Way, Ste 103-441
Boise, Idaho 83705

2. What This Covers

This Privacy Policy applies to:

  • Our website: metalbird.com

  • Online transactions

  • Marketing communications (email/SMS via Klaviyo)

  • Advertising campaigns (Google, Facebook, Pinterest, AdRoll)

  • Social media logins (Google, Facebook, Twitter)

  • Use of services provided by Shopify, Stripe, and PayPal

We comply with:

  • California Consumer Privacy Act (CCPA)

  • California Online Privacy Protection Act (CalOPPA)

  • Children’s Online Privacy Protection Act (COPPA)

  • FTC Act and other relevant U.S. laws

3. What We Collect & Where It Comes From

We collect data:

  • When you provide it directly (checkout, account creation, contact forms)

  • Automatically through cookies and site analytics

  • Through third-party integrations (e.g., login or ad platforms)

Types of data:

  • Identity: Name, email, phone, address

  • Order details: Purchase history, shipping info, payment method (note: we don’t store credit card numbers)

  • Technical: IP address, browser type, device info, interaction with pages

  • Marketing: Email engagement, ad clicks, opt-in preferences

  • Social media login data: If you choose to use third-party login features

We do not knowingly collect information from children under 13. If we become aware that we’ve collected personal information from a child, we will delete it promptly.

4. Why We Collect It

Your information helps us:

  • Process and fulfill orders

  • Deliver support and service

  • Communicate order updates and marketing (if you opt in)

  • Understand website usage and improve user experience

  • Comply with legal obligations and prevent fraud

5. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

  • Maintain your shopping cart and login status

  • Analyze traffic and user behavior

  • Personalize your shopping experience

  • Show relevant ads

You can manage cookie preferences in your browser settings. You may also opt out of interest-based advertising via:

For more on how these services handle your data:

6. Who We Share It With

We do not sell your personal information. We share it only with trusted service providers who are required to safeguard it. This includes:

  • Shopify (eCommerce & payment platform): Privacy Policy

  • Stripe (payment processing): Privacy Policy

  • PayPal (payment processing): Privacy Policy

  • Klaviyo (email/SMS marketing): Privacy Policy

  • Shipping/logistics providers (to deliver your order)

  • Advertising and analytics platforms (Google, Facebook, Pinterest, AdRoll)

7. Your Rights Under CCPA (California Residents)

If you’re a California resident, you have the right to:

  • Know what personal data we collect and how we use it

  • Access the data we hold about you

  • Request deletion of your personal data (unless we’re legally required to retain it)

  • Opt out of any future sale of data (we don’t sell it, but the option remains)

  • Not be discriminated against for exercising your rights

To make a request, email info@metalbird.com or visit our “Do Not Sell My Personal Information” page.

8. Data Retention

We retain your data only as long as necessary to:

  • Complete your purchase

  • Provide support

  • Meet legal obligations

  • Improve business operations

When it's no longer needed, we securely delete or anonymize it.

9. Security

We take your privacy seriously. Security measures include:

  • SSL encryption on our website

  • Secure, PCI-compliant payment processors

  • Limited access to sensitive data internally

No system is perfect, but we work to protect your information at every step.

10. Do Not Track (DNT)

Our systems do not currently respond to browser “Do Not Track” signals. You can still manage your ad preferences via the tools listed in the Cookies section.

11. Children’s Privacy

This site is not directed to or intended for children under 13. We do not knowingly collect personal information from minors. If we discover that we have, we will delete the data immediately.

12. External Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the new “last updated” date. If we make significant changes, we will notify you by email or website banner.

14. Contact Us

For questions about this policy or to exercise your privacy rights: