This Terms and Conditions document governs the use of Metalbird’s Online Service.

Nothing in these Terms grants the visitor the right to download, print, reproduce, capture, save, sell, copy or distribute any portion or content of this website, absent express written permission from Metalbird. Metalbird reserves all rights under relevant copyright laws.

Purchasing from WWW.METALBIRD.COM

Products displayed on the site shopping area can be purchased using a secure online Visa and MasterCard transaction facility. Customers can be confident that their details are protected and are used only for purposes of transaction fulfilment. Metalbird does not hold onto cardholder information.

Eligibility to Purchase

The purchase of products from metalbird.com is limited only to parties who can enter into and form contracts in accordance with United States law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. Metalbird.com is only available to customers who meet our terms of eligibility.

Stock Availability

If an item is temporarily out of stock due to the volume of sales, we aim to fulfil all out of stock items within 14 days. Should there be any further delays, we will try our best to be in contact.

Pricing

All prices in the shopping areas are in United States dollars (USD$) and include Nexus Tax.

LIFETIME GUARANTEE

For over ten years now, Metalbird has been producing quality works of art that last a lifetime, wherever you install them. We stand by the materials and craftsmanship of our birds, and if you’re unhappy with either, please contact us to discuss your concerns.

All of our birds, and occasionally our bees, are made from Corten Steel, designed to form a protective patina that resists corrosion, decay and damage. Corten is used for industrial architecture and large scale sculptures because of its longevity and weathering capacity. This is how we know that your Metalbird will not only last for decades, but will likely outlive us all.

How’s that for a Lifetime Guarantee?

Security

We use the secure Hosted Payment page solution from Stripe Payments to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

Stripe is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.

Shipping

We offer two forms of shipping at checkout: Shipping 3-5 Days Delivery and the faster FedEx 2 Days Delivery.

Shipping rates are determined at checkout based on the weight of the package and where you are, but they range from $9.99 up to $14.99.

Orders over $150 qualify for FREE Shipping! This will go on our regular 3-5 Day Delivery service, but you can still choose to upgrade to our FedEx 2 Day service if you wish.

* Please note: Alaska, Hawaii, and Puerto Rico are excluded from these thresholds as extra surcharges incur on orders heading to these regions. Shipping is $19.99 and will not qualify for free shipping. 

International Shipping | Rates will be determined at checkout.

For purchases outside of the United States, shipping will be calculated at checkout and Metalbird is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.

Delivery: Re-delivery and delivery management is the responsibility of the customer. In regards to holding packages, redeliveries, lost packages, customers will need to contact the freight provider directly through the shipping link provided in the email. Metalbird is not responsible for extra shipping and handling fees on redeliveries.

Privacy

Metalbird never passes on, sells or distributes your information to anyone else. If you choose to join our mailing list we will email you with product news, upcoming promotions and general information. At any time you can unsubscribe from our mailing list.

Disclaimer

This provides general information about Metalbird as a subsidiary of Metalbird USA, LLC and the products and services they offer. The information contained in this has been prepared solely for the purpose of providing information about Metalbird and as such reserves the right to change, delete or move any of the material on the at any time without notice.

Metalbird or Metalbird USA, LLC  shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this information. This includes viruses alleged to have been obtained from the us, your use of or reliance on any of the information or materials available  regardless of the type of claim or the nature of the cause of action.

Contact Details

If you have any queries regarding shopping with us, please email us at info@metalbird.com

Policy Changes

Any changes to this policy will be posted here.

DISCLAIMERS, EXCLUSIONS & LIMITATIONS

1. DISCLAIMER OF WARRANTIES. METALBIRD PROVIDES ITS WEBSITE “AS IS” AND “AS AVAILABLE” BASIS. METALBIRD DOES NOT MAKE ANY REPESENTATIONS OR WARRANTIES CONCERNING PROVISION OF WEBSITE SERVICES. METALBIRD DOES NOT REPRESENT OR WARRANT THAT IT (I) WILL PROVIDE UNINTERRUPTED SERVICE OR ACCESS, (II) WILL BE FREE OF DEFECTS, INACCURACIES, OR ERRORS, (III) WILL MEET YOUR REQUIREMENTS OR (IV) WILL OPERATE IN THE CONFIGURATION OR WITH HARDWARE OR SOFTWARE YOU USE.
2. METALBIRD MAKES NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THESE TAC OR ITS RETURN POLICY AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT.
3. EXCLUSION OF DAMAGES. METALBIRD WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES THAT MAY RESULT FROM THE USE OF OUR PRODUCTS INCLUDING ECONOMIC LOSS, INJURY, ILLNESS, OR DEATH. METALBIRD WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES RELATING TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO, OR CONNECTED WITH THE USE OF WEBSITE, BASED ON ANY CAUSE OF ACTION, EVEN IF METALBIRD OR ANY OF ITS INDEMNIFIED PARTIES ARE ADVISED OF THE POSSIBLITY OF SUCH DAMAGES.
4. LIMITATION OF LIABILITY. EXCEPT FOR A PARTY’S BREACH OF A REPRESENTATION AND WARRANTIES UNDER THESE TAC OR IN CONNECTION WITH YOUR INDEMNITY OBLIGATIONS UNDER THESE TAC, IN NO EVENT WILL THE LIABILITY OF EITHER PARTY IN CONNECTION WITH THESE TAC, OR SERVICES OR PRODUCTS PROVIDED BY WEBSITE EXCEED THE AMOUNT PAID BY YOU TO METALBIRD FOR ANY PRODUCT(S).

REPRESENTATIONS AND WARRANTIES

• BY EACH PARTY

Each party represents and warrants to the other party: (i) that it has the full power and authority to enter into and perform its obligations under these TAC, (ii) the assent to and performance by it of its obligations under these TAC do not constitute a breach of or conflict with any other agreement or arrangement by which it is bound, or any applicable laws, regulations or rules, and (iii) these TAC constitute legal, valid and binding obligations of the parties assenting to these TAC, enforceable in accordance with these terms and conditions.

COPYRIGHTS, RELEASE AND USE OF TESTIMONIALS AND PHOTOGRAPHS

The Individual acknowledges and agrees that Metalbird USA,LLC may use the testimonials and photographs in any manner, without restriction of any kind.

The Individual hereby releases and holds Metalbird USA,LLC harmless from and against all claims, suits, threats, demands, liabilities, actions and causes of action, in any way related to the testimonials and photographs or Metalbird use of the photographs.

Promotional Terms and Conditions

MINI BIRD ELIGIBILITY

Our minis are only eligible on orders consisting 2 or more full priced birds within the same transaction and are limited to 1 mini per order. Mini is not eligible on our plant stakes, any discounted item, bundle pack, or pack of mini birds. Mini is only limited to 1 per order and only qualify on 2 or more full priced birds.

FREE SHIPPING

Spend over 150 USD to receive free US domestic standard shipping on all orders (excluding FedEx out of zone areas). Any shipping charges will be automatically applied at checkout. For more information contact info@metalbird.com.

Black Friday Extended Free Shipping with 'Fly4Free' is on all regular bird purchases only over $40 minimum and excludes Seconds and Hanging Decorations. Discounted shipping will be automatically applied at checkout and excludes out of zone regions. Offer valid on metalbird.com and end November 30th 11:59 EST 2024.

BEST-SELLING BUNDLES

Our best selling bundle options do not include the free mini option as mini is already included within the bundle. You do not have the option of swapping mini for any other product. These are set bundles and not interchangeable for any other products. Offer is not available in conjunction with any other offer. Discount codes cannot be used in conjunction with this offer. For more information contact info@metalbird.com.

GIFT VOUCHER TERMS & CONDITIONS

By using your Metalbird.com gift card, you agree to be bound by the Terms and Conditions, so we recommend that you read them carefully. These Terms and Conditions will be governed by the law of your country of residence.

PURCHASING A GIFT CARD

You can purchase gift cards online at Metalbird.com. Once your order has been approved, gift cards purchased on Metalbird.com for delivery via email will be sent to the email address provided at the time of ordering.

REDEEMING A GIFT CARD

You can use your gift card online at Metalbird.com. You cannot exchange your gift card balance for cash or use the balance of the gift card to purchase another gift card. All purchases made with gift cards are subject to the acceptance of our Terms of Sale for online purchasing. You acknowledge that you have carefully read such terms of sale and agree to fully comply with them. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash.

EXPIRY

Your Metalbird.com gift card has no expiry date…. Yay!

MULTIPLE PAYMENT METHODS

The total order value for products purchased online with a gift card includes (i) the price of the product(s), (ii) value-added tax where applicable and (iii) delivery charges where applicable. If the order total is more than the balance on your gift card, the remaining sum must be paid for by another accepted payment method or another gift card. The gift card balance will immediately be reduced following purchase, while the credit card or other forms may expect delays.

REFUNDS FOR PURCHASES MADE WITH A GIFT CARD

If you return a product originally purchased with a gift card, any refund due to you will be returned to the gift card used or to a new gift card where the original gift card cannot be located. If you return a product originally purchased with multiple gift cards, the total refund due will be returned to the most recently purchased gift card. If you return a product originally purchased with multiple payment methods, any refund due will first be refunded to the payment method(s) used for the original transaction (e.g. credit card, debit card or PayPal account) up to the original amount due to that payment method, following which the remaining balance of any refund will be transferred to the gift card used or to a new gift card where the original gift card cannot be located.

CANCELLATION

You have the right to cancel your Metalbird.com gift card within 14 working days of receipt provided that you have not used the gift card. In case of cancellation, Metalbird will refund the amount of the gift card to the original payment method used during ordering within 14 days of cancellation.

LOST, STOLEN OR DAMAGED GIFT CARDS

Sorry but we cannot replace your Metalbird.com gift card without proper proof of purchase if it is lost, stolen or damaged. Also, Metalbird cannot be held responsible for any balance lost on a Metalbird.com gift card as a result of theft or fraud. Please contact us for more information.

DISPUTES

Metalbird reserves the right to refuse, cancel or hold for review gift cards and orders where it is deemed necessary to do so, for example for suspected fraud, cards mistakenly issued in an incorrect denomination or for other violations of gift card policies.

CONTACT US FOR MORE INFORMATION

If you require further information about these Terms and Conditions, or your use of the Metalbird.com gift card, please check our FAQ page or alternatively, you can contact us.