Shipping & Returns - Metalbird USA LLC

Last updated: September 2026

Here is the practical version: how your bird gets to you, and what happens if it is not quite right.

Shipping

United States delivery

  • Standard shipping: typically 3-5 business days after dispatch. Rates vary by destination and order weight.
  • Free standard shipping: orders of $100 USD or more qualify in the standard continental US shipping zones.
  • FedEx Express: an expedited 1-2 day service is available at checkout where offered.
  • Alaska and Hawaii: currently ship on a separate $24.99 economy rate and are excluded from the $100 free-standard-shipping threshold.

The checkout is the final word on the shipping options and price for your address. You will receive tracking by email once the order ships.

Processing time

We aim to pack and dispatch orders within 1-2 business days.

International orders

Where international shipping is available, rates are calculated at checkout. Customers are responsible for applicable local taxes, duties and import requirements.

Shipping protection

Optional Route Shipping Protection may be offered at checkout. If you do not select Route, contact us if an order arrives damaged or does not arrive and we will help where appropriate.

Returns & Exchanges

If your Metalbird is not what you hoped for, contact us at info@metalbird.com within 14 days of receiving your order.

Return conditions

  • Items must be unused and in their original packaging.
  • Return shipping is the customer's responsibility.
  • For an approved exchange, Metalbird covers the cost of shipping the replacement item back to you.

How it works

  1. Email us with your order details.
  2. We will confirm the return instructions.
  3. Send the item back and email us the tracking number.
  4. Once received and checked, we will process the approved refund or exchange within 7 business days.

Return address:
Metalbird USA, LLC c/- Supply Chain Solutions (USA)
1027 West 700 South, Suite 200
Pleasant Grove, UT 84062
United States

Damaged, incorrect or missing orders

If your order arrives damaged, is incorrect, or appears to be lost in transit, contact us as soon as possible. For lost deliveries, please contact us within 14 days of the expected delivery date so we can investigate.

Changing your order

Need to cancel an order or fix an address? Contact us within 1 hour of placing the order. Once an order is packed or shipped, we cannot guarantee changes.

Questions?

Email info@metalbird.com or call +1 888-778-1447.