Shipping & Returns - Metalbird USA LLC
How long does shipping take?
Most orders leave the warehouse within 1 to 2 business days after purchase.
Standard delivery times after dispatch:
Contiguous US: 2 to 5 business days (you have a choice of Express or Standard delivery)
Hawaii, Alaska, Puerto Rico: 4 to 8 business days
PO boxes or rural addresses: May take longer depending on the carrier
You’ll get a tracking email as soon as it ships.
If it’s been more than 3 business days and you haven’t seen an update, check your spam folder, or contact us via live chat (if we’re online) or leave us a message through the "Digital Wingman" website chatbot.
We aim to deliver fast, but once the package is with the courier, final timing is out of our hands. Weather, peak season volume, or local disruptions can cause short delays.
How much does shipping cost?
(What you pay, why it costs that, and where it goes)
We don’t mark up shipping. What you pay at checkout is what the courier charges us — sometimes a bit less, depending on the order. We’re not trying to profit on postage, just get your bird to you quickly and safely without surprises.
Mainland USA (Contiguous 48 States)
Shipping is calculated at checkout based on package weight and delivery address
We ship with FedEx and DHL, depending on the location and service level
Most orders ship for between $9.99 and $19.99
Orders over $150 USD qualify for free standard shipping anywhere in the mainland US.
Alaska, Hawaii, and US Territories
Shipping to these areas costs more because courier rates are significantly higher. Unfortunately, these destinations aren’t eligible for free shipping. We don’t charge extra — just pass on what the courier charges us.
You’ll see the full cost at checkout. If anything looks off, feel free to ask.
Shipping to Canada
We ship to Canada. You are responsible for any applicable import duties and taxes. Rates vary depending on the weight of your order, your address, and the current exchange rate. These are shown at checkout before you finalize your order.
Delivery to urban areas is typically fast. Rural addresses may take a few extra days.
International Shipping
We ship globally, but international shipping costs depend on:
Your delivery country
The weight of the order
The rates charged by the courier
Shipping costs are calculated at checkout after you enter your shipping address.
Note: You may be charged import duties or taxes by your local customs agency. These are not included in our shipping fees and are paid directly to your country’s authorities on arrival.
If you’re outside the US, you might want to check out your local Metalbird site for better rates and regional bird designs:
New Zealand: metalbird.co.nz
Australia: metalbird.com.au
United Kingdom: metalbird.co.uk
Canada: metalbird.ca
Europe: metalbird.eu / .fr / .nl
If you have questions or something doesn’t look right at checkout, you can reach us through live chat, email us at info@metalbird.com, or leave a message via the "Digital Wingman" website chatbot. We’ll be happy to check it for you.
Where do you ship from?
All US orders ship from our warehouse in Pleasant Grove, Utah. It’s a tight, efficient operation — not a massive warehouse, but big enough to keep birds moving. From here, we ship to all 50 states (and internationally!) using reliable carriers like FedEx, DHL, and occasionally USPS for remote addresses or PO boxes.
Our warehouse ships orders Monday through Friday, excluding public holidays.
If you’re outside the USA, you’ll want to use your local Metalbird store (like metalbird.ca, metalbird.com.au, metalbird.co.nz or metalbird.co.uk) for faster, cheaper delivery and better regional service. They also have different collections of birds that nest in their country.
Can I Return My Metalbird?
Yep, you can return your bird if it doesn’t suit. Here’s the deal:
Return Window
Returns accepted within 30 days of delivery.
Conditions
Bird must be unused and uninstalled
No signs of weathering, patina, or marks
Must be in original condition
How to Start a Return
Email info@metalbird.com with:
Your order number
A quick note saying you'd like to return
We’ll reply with instructions on where to send it.
Cost of Returns
You cover return shipping unless we made a mistake
We recommend tracked shipping for peace of mind
Returns are pretty rare around here — but when they happen, we handle them with care.
Can I Get a Refund?
Sure thing, as long as the return meets the conditions:
The bird is unused and uninstalled
It was delivered within the last 30 days
Once we receive and inspect your return, we’ll issue a refund to your original payment method.
What’s Not Refundable?
Shipping costs (unless we messed up)
Used birds, weathered birds, or items not in resale condition
Got a refund question? Just email info@metalbird.com.
Can I Exchange My Metalbird for a Different One?
Yes! Exchanges work just like returns.
Eligibility
Bird must be unused, uninstalled, and in original condition
Exchanges must be requested within 30 days of delivery
How to Request an Exchange
Email us at info@metalbird.com with your order number and the bird you'd like to exchange for. We’ll guide you through the next steps. Any price differential will of course need to be paid.
Exchange Shipping
You cover return shipping to us
We cover shipping the replacement back to you
Changed your mind? That’s totally fine — just make sure your original bird is still in mint condition and we’ll help you swap it for something that suits.
My Order Arrived, But There's a Problem — What Now?
Sometimes things go sideways. Maybe your bird isn’t what you ordered. Maybe it showed up a little banged up. Or maybe it just never turned up at all. Don’t worry — we’re here to help.
For all of these issues, you can contact us in these ways:
Email: info@metalbird.com
Live Chat: Available during business hours
Chatbot: Leave a message anytime through our "Digital Wingman"
Wrong Item in the Box?
That’s our bad, and we’ll fix it fast:
Take a clear photo of what you received
Note the name of the item you were expecting
We’ll verify the mix-up and get your proper bird flying out to you. Missing Item?
Metalbirds are slim and sneaky. Check the corners of the box — they love to hide.
Still missing? Include your order number and the name of the missing item. We’ll take it from there.
Bird Arrived Damaged?
We pack carefully, but shipping happens:
Snap clear photos of the damage and packaging
If you added Route Shipping Protection, head to claims.route.com to file a claim. Route’s team is fast and easy to work with.
Didn’t use Route? No worries — just email us the photos and your order number. We’ll sort you out.
Marked "Delivered" but Nothing’s There?
First, check:
Porch, garage, planters, mailbox
Neighbors or building manager
Tracking link — sometimes packages are marked as delivered a day early
Still no bird after 48 hours?
If you used Route, file a stolen claim
Otherwise, contact us and we’ll investigate
Something Else?
Sometimes things just don’t feel right. We get it. If you’re unsure what to call the issue, talk to us. We’ll do our best to help. We ask for reasonable expectations and a little patience while we look into it.
We stand behind every order. If something’s wrong, we want to fix it — quickly, fairly, and with a little bit of bird-loving empathy.