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Christmas Return Policy

Christmas

If I want to return my item, how long do I have?

Our standard return policy is 14 days after purchase, however, if you purchase from Nov 1 - Dec 25, you will have up until January 15, 2023 to return your item(s) for exchanges or refunds. Please ensure that items are in their original packaging and have not been used in order to be eligible. 

FAQ

Products

CAN YOU PAINT THEM?

Due to our decision to manufacture with premium weathering steel, we do not recommend painting them. 

WHO DESIGNS THE METALBIRDS?

All designs are dreamed up and designed by the Metalbird team and led by our founder Phil Walters. Each bird is carefully researched and add their distinctive artistic flair captured within our designs. 

DO YOU DO CUSTOM BIRDS?

A lot of love, skill and time goes into the creation of one bird. We're a small team and at this stage it just isn't feasible for us to do small one-off projects - as much as we'd love to. 

WHAT IS A METALBIRD MADE FROM?

Metalbirds are laser cut from Premium 1/8 inch Corten® steel.

A copper chromium alloy steel, our premium Corten steel is weather resistant - it's designed to quickly develop a patina (commonly assumed to be rust), which then gives a layer of protection sealing in the steel and preserving it. It means that Metalbirds last for decades, with a patina that changes with the seasons. Corten is the steel you see used in high-end exterior architecture. Once it develops a patina, it looks beautiful for years. 

WHERE ARE METALBIRDS MADE?

We're proud to say that our birds are made in Orem, UT. Partnering with local, family owned factories is something we firmly believe in, regardless of the added cost. It means working with people we trust, remaining accountable to the environment, and strengthening local economies. 

WILL MY METALBIRD SCARE OFF REAL BIRDS?

While we're not sure exactly what goes through a real Nuthatch's mind, we've received thousands of photos of real birds sitting on or next to our art pieces, so we can confidently say no! 

CAN I INSTALL MY BIRD INTO A TREE?

Of course, it's important to ensure that the tree is not too young, too slender in the trunk, or thinly barked. Look for a mature, large tree with a girthy trunk and thick bark for best results. 

Trees will reflexively seal around small holes made to prevent infection or disease from entering, as we've learned from consulting arborists! However, if you feel unsure, just explore the world for other spots and spaces! 

Ordering

CAN METALBIRDS BE SENT AS GIFTS?

Absolutely… in fact, over half of the birds we sell are gifts. Just tell us the name and postal address of the lucky person and we’ll send it to them in its own beautiful recycled gift box. When you check out, you can even get us to insert a personalised message that our team will handwrite it on a beautiful card. And no… we won’t put anything in the box showing how much it cost. That will be emailed to you.

WHAT IS YOUR RETURN POLICY?

To view our return policy, click here.

Shipping

WHO DO YOU SHIP WITH?

All our US and Canada orders are shipped with either Fedex or DHL.

CAN I SHIP TO MULTIPLE ADDRESSES?

Unfortunately, we can only have one shipping address per order, but not to worry, you can place as many orders as you would like, to reflect all the different lucky receivers! 

TRACKING YOUR SHIPMENT

To receive alerts, provide delivery instructions, schedule a delivery, or deliver to another address,

Fedex: you can create a complimentary account with FedEx here to manage your delivery: https://www.fedex.com/apps/fdmenrollment/

DHL: simply click on the "Request Status Updates" button on the DHL Webtrack screen and input your email address.

CHANGE OF ADDRESS

Once your order has gone through our system, it is extremely difficult for us to locate the parcel on our warehouse floor and manually change the address details. We kindly ask that you fully check your address details are correct before proceeding to checkout. For DHL Standard Shipping there is nothing further we can do. For Fedex Express Shipping, if you still require a change of address, you must sign up with FedEx Delivery Manager, and request a change of address on delivery at a cost of $5.55 per package.

HOW MUCH DOES SHIPPING COST?

Shipping prices are as per the table below:

USA Standard Shipping $7.95
USA Express Shipping $10.95
USA Orders > $99 FREE Shipping
CANADA Standard Shipping Calculated at checkout
GLOBAL Standard Shipping Calculated at checkout

Standard (DHL 2-5 day) and Express (Fedex 2 day) shipping options are available on checkout for USA and CANADA (excludes rural areas as this can take up to 5-7 business days). Cost will be calculated based on shipping location, item weight and service selected. Please note that Covid-19 is causing some delays in states that are badly affected.

If you are ordering from overseas, shipping costs can be found when checking out.

DO YOU INCLUDE ORDER INFORMATION IN THE SHIPMENT?

No, we aren't in the business of ruining surprise gifts! All order information will be emailed to the address you give us when checking out. We don't put anything in the shipment, just in case it is a gift for someone. However, don't forget to leave your name on the message card if you'd like your sender to know who it's from! 

CAN I CHANGE MY ORDER?

We are unable to change orders after they have gone through our system. Please be sure to check your order carefully before submitting. 

HOW LONG DO YOU TAKE TO SHIP?

We aim to have orders placed before midday shipped the same day but almost always, they'll be shipped within two business days to ensure you receive your Metalbird promptly.

WHAT IF I AM NOT HOME WHEN MY ORDER ARRIVES?

Send us a chat! We'll be happy to follow this up for you. 

CAN YOU SHIP TO A PO BOX?

We strongly advise shipping to a physical address to avoid long delivery timelines and our standard delivery timelines do not apply. 

Gift Vouchers

CAN GIFT VOUCHERS BE RETURNED?

You have the right to cancel your Metalbird.com gift voucher at any time, provided that you have not used the gift voucher. In case of cancellation, Metalbird will refund the amount of the gift voucher to the original payment method used during ordering within 14 days of cancellation.

WHEN WILL MY GIFT VOUCHER EXPIRE?

Our gift vouchers do not have an expiration date. 

HOW DO I USE MY GIFT VOUCHER?

Treat your gift card as cash! Input your unique voucher code before checking out. If you owe more than what is left on the card - no worries! Simply use any other preferred payment method to cover the remainder. 

CAN MORE THAN ONE GIFT VOUCHER BE USED TOWARDS A PURCHASE?

Absolutely, please chat us to help accomodate this for you. 

HOW DO I KNOW HOW MUCH IS ON MY GIFT VOUCHER?

We’re here to help, please email info@metalbird.com and we will confirm your available balance within 24 hours.

CAN I APPLY A DISCOUNT CODE TO MY GIFT VOUCHER PURCHASE?

Discount codes cannot be applied to gift vouchers. The exception is a product specific discount code where the product is the gift voucher. 

Discount Codes

Will my discount code expire?

It depends on the discount code. Please send us an email on info@metalbird.com with your discount code, and we will be able to assist you. 

Can I use my discount code during a sale?

Unfortunately, no. Discount codes are only redeemable on full priced items. 

Can I use more than one discount code?

Unfortunately, no. Discount codes cannot be used in conjunction with each other. 

Can I use my discount code to purchase a gift voucher?

Unfortunately, no. Discounts are not redeemable on the purchase of of gift vouchers. 

Can I use my discount code on limited edition items?

No. Due to our limited amount of designs released, any limited edition item cannot be further discounted. Discount codes can only be used on on our regular + large bird purchases. 

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