Help Center

FAQ

Products

WHAT ARE THE ORIGINS OF METALBIRD?

WHAT IS A METALBIRD MADE FROM?

WHAT IS CORTEN STEEL?

WILL MY METALBIRD RUST?

WHY DOES MY METALBIRD CHANGE COLOUR?

WHERE ARE METALBIRDS MADE?

CAN YOU PAINT THEM?

WHO DESIGNS THE METALBIRDS?

DO YOU DO CUSTOM BIRDS?

WILL MY METALBIRD SCARE OFF REAL BIRDS?

Installing

HOW DO I INSTALL A METALBIRD?

WILL THE HAMMERING OF A METALBIRD INTO A TREE DAMAGE THE TREE?

Ordering

HOW CAN I PAY?

CAN METALBIRDS BE SENT AS GIFTS?

WHAT IS YOUR RETURN POLICY?

Gift Vouchers

CAN GIFT VOUCHERS BE RETURNED?

WHEN WILL MY GIFT VOUCHER EXPIRE?

HOW DO I USE MY GIFT VOUCHER?

CAN GIFT VOUCHERS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?

CAN A GIFT VOUCHER BE USED MORE THAN ONCE?

CAN A GIFT VOUCHER BE USED TO BUY ANOTHER GIFT VOUCHER?

CAN MORE THAN ONE GIFT VOUCHER BE USED TOWARDS A PURCHASE?

HOW DO I KNOW HOW MUCH IS ON MY GIFT VOUCHER?

CAN A GIFT VOUCHER BE USED TO PAY FOR SHIPPING AND TAXES?

CAN I APPLY A DISCOUNT CODE TO MY GIFT VOUCHER PURCHASE?

Shipping

DO YOU SHIP?

DO YOU SHIP TO COUNTRIES OTHER THAN AMERICA AND CANADA?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY BIRD?

HOW MUCH DOES SHIPPING COST?

DO YOU INCLUDE ORDER INFORMATION IN THE SHIPMENT?

WHO DO YOU SHIP WITH?

HOW LONG DO YOU TAKE TO SHIP?

WHAT IF I AM NOT HOME WHEN MY ORDER ARRIVES?

CAN I SHIP TO MULTIPLE ADDRESSES?

CHANGE OF ADDRESS

TRACKING YOUR SHIPMENT